Privacy policy

We collect very little about you — enough to run a Hafilat recharge, send a receipt and answer support. Everything on this page is a plain description of that.

1. Who is the controller

Al Danah Digital Services FZ-LLC, a company registered in Abu Dhabi, UAE, is the data controller for the personal information described here. Contact for data matters: support@abudhabidesk.org.

2. What we collect

Email address. To send the receipt and reply to support messages.
Hafilat card number. The 16-digit serial you enter in the recharge form, so the balance is added to the right card.
Order number and amount. Generated by the site when you continue to the billing page.
Payment card details. Cardholder name, card number, expiry and CVV are entered on our billing page and passed to the payment processor. They are not stored on our servers. Only a payment reference and the last four digits of the card come back.
Technical data. Your IP address, a rough device type and the browser user-agent, kept short-term for anti-fraud, rate-limiting and error diagnostics.
Support messages. Whatever you write to us — email content and any attachments you send.

We do not ask for your name, home address, date of birth, ID number or any biometric data. We do not run behavioural profiling.

3. Why we use it

To process the Hafilat recharge and load the balance on the card.
To send transactional emails — receipts, order updates, refund confirmations.
To answer support questions and investigate failed orders.
To keep the service safe — spotting duplicate charges, blocking obvious card-testing patterns.
To meet legal and accounting duties in the UAE.

4. Retention

We keep as little as we can, for as long as we need:

Order records (order number, email, Hafilat number, amount, timestamp, payment reference): 12 months from the order date, unless a longer period is required by law.
Accounting and tax records: retained for the period required by UAE tax and commercial law — typically several years.
Support messages: 12 months from the last reply, then archived or deleted.
Technical logs (IP, user-agent): a few weeks, then rolled off.

5. Sharing

Personal data is not sold, rented or traded. It is shared only with parties that are necessary to run the service:

Our payment processor — for the card charge and any 3-D Secure step.
Our email delivery provider — to send receipts and support replies.
Our hosting provider — to run the site.
Government or law-enforcement bodies, if we are legally required to disclose specific records.

Providers are picked with data protection in mind and are contractually bound to process data only for the agreed purpose.

6. Your rights

You can, at any time:

Ask for a copy of the personal data we hold about you.
Ask us to correct anything that is wrong.
Ask us to delete your order and support history — subject to the accounting-record duties above.
Withdraw consent for any optional communication.

Send a request from the email associated with the order to support@abudhabidesk.org. We reply within a business day.

7. Cookies

The site uses a handful of essential cookies only — no analytics, no ad tracking. Details on the cookies page.

8. Changes

If this policy changes in a material way, we will note it in the changelog. Small clarifications are made silently.

9. Contact

support@abudhabidesk.org · WhatsApp +971 50 812 4593 · F9RG+X65 Al Danah, Zone 1, Abu Dhabi, UAE